Prevent Invoice Disputes

 Here are some steps to add to your billing system and customer communications that can help prevent invoice disputes:

• Run a credit check on the customer – You might find this stalling is a symptom of a much bigger credit issue that must be addressed.
• Review unpaid invoices several times a year – Note which customers have notified you about invoice disputes and how many have filed disputes properly.
• Be clear and upfront about policies – This way, old and new customers won’t be able to bend the rules.

Learn how to not give in to customer stalling.

Leave Your Struggles to RSD – A Debt Collection Agency in Michigan

If you’re having trouble being paid, a kind and professional debt collection agency in Michigan can help!

Ross, Stuart & Dawson can help identify the gaps and weaknesses in your credit risk management system and help you implement the right credit tools, procedures, and improvements that will fulfill your credit risk and debt collection goals.

RSD also utilizes an online portal that makes securely placing a claim, uploading documents, exporting reports, and checking your claim status easy! 

Contact us today to begin the collection process!

How to Handle Invoice Disputes

Is your customer refusing to pay?

Are they claiming the invoice is incorrect?

Organizations can be stopped in their tracks by customers disputing charges. Can a customer just dispute a charge and not pay? What happens next? How can you to make sure you can collect on an invoice and handle invoice disputes?

Set The Expectations for an Invoice Dispute

You can set the tone for the call by setting up proper expectations. Don’t give in to their delay tactics. Offer to investigate their dispute but make it clear that you don’t tolerate disputes made after the payment due date. To research the dispute, tell them that their payment must be processed first. Then, if their dispute is valid, their payment can be credited back to them. Remind them that in the future, if they have a dispute, they must notify you before the payment due date. This scenario assures that your payment won’t be delayed and that customers can’t use delay tactics, by putting the responsibility of communicating a problem on the customer. 

Learn more about invoice disputes.

Leave Your Struggles to RSD – A Debt Collection Agency in Michigan

If you’re having trouble being paid, a kind and professional debt collection agency in Michigan can help!

Ross, Stuart & Dawson can help identify the gaps and weaknesses in your credit risk management system and help you implement the right credit tools, procedures, and improvements that will fulfill your credit risk and debt collection goals.

RSD also utilizes an online portal that makes securely placing a claim, uploading documents, exporting reports, and checking your claim status easy! 

Contact us today to begin the collection process!

How to Work with Your Collection Agency

How can you and your collection agency work together?

1. Having placed the account for collection, rely on the experience, diligence, and judgment of your collection service for the best and quickest results. Promptly refer any developments on these assigned accounts to the collector. 
2. Since professional collectors’ services are personal in nature - with the debtor as well as with you- see that your collector is fully acquainted with the nature of the goods or services involved. This helps the collector handle the many complex situations that arise during collection. In addition, the collection service should be given a fair understanding of your accounting system so that the collectors can maintain mutually acceptable records and keep books in balance with yours. The better the collector knows your individual requirements and specialized field, the more fully they can serve you. The relationship can be mutually profitable.
   

Learn how to maximize your return.

Get Paid with Credit Collection Services in Michigan

Are you ready to maximize your return?

Ross, Stuart & Dawson can help! We’ve been collecting with empathy and kindness for over four decades. We can help retain your relationship with your debtor as well as help you achieve the best return.

For credit collection services in Michigan, contact RSD today!

How to Maximize Your Returns from a Collection Agency

Do you struggle with nonpayment?

Considering using credit collection services in Michigan?

There are four steps you can follow to maximize your returns:

1. Post in your credit office the 10 situations that require prompt collection agency attention.
2. List collection agency accounts on special listing forms. The more information about the debtor means more collections. In all cases, the minimum information should be the correct name, address and telephone number of the debtor company; whether mail has been returned; contact name and email address address/phone number; trade references (important in the order stated); if there is a dispute, a summary of the facts; and date of last transaction (whether it is a charge, cash credit or adjustment). 

Check out steps 3-4 on our website!

Get Paid with Credit Collection Services in Michigan

Are you ready to maximize your return?

Ross, Stuart & Dawson can help! We’ve been collecting with empathy and kindness for over four decades.  We can help retain your relationship with your debtor as well as help you achieve the best return.

What’s most important to you is also important to us! Every one of our cases gets dedicated, personal attention, whether your claim is big or small. 

For credit collection services in Michigan, contact RSD today!

How to Protect your Cash Flow Until the Supply Chain Steadies

Are you a manufacturer?

Are your products taking longer to reach your customers?

Current supply chain issues could impact your production style and cash flow. If you use a “just-in-time” manufacturing style, you make your profit by selling, producing, and shipping your products in the shortest amount of time possible with little room for inventory. To respond to the supply chain disruptions and change in supply and demand, you might have started producing more products than necessary, leading to more inventory. This excess inventory can impact your production and is an additional cost you need to factor into your operations.

Learn more about cash flow and the supply chain.

RSD Can Help You Collect and Strengthen Your Risk Management System

Has your customer become a debtor?

If you’re having trouble being paid, a knowledgeable and professional debt collector in Michigan can help! 

Ross, Stuart & Dawson can make contact with your debtor and remind them of their promise of payment. Angry people don’t write checks, which is why RSD uses a kind approach to collection.

These supply chain hiccups are predicted to continue throughout 2022, so you may want to strengthen your credit risk management system. RSD can work with you to find gaps and weaknesses in your system and provide solutions.

Contact RSD today for debt collection in Michigan!

How is the Supply Chain Affecting Selling on Credit?

Have you been experiencing supply chain disruptions?

Are they affecting your production?

If you’re a manufacturer, you’ve likely noticed the backups in the supply chain. According to an article from Fast Company, a typical shipping container now spends 20% longer in transit than before the pandemic. From port disruptions to trucking challenges, getting your products to your customer can be difficult and can have ramifications when selling on credit.

Your customer typically doesn’t have to pay until they receive your products. Here are some situations that could affect your payment:

• If they receive the products later than expected, your cash flow could be impacted. 
• If your contracts detail a time period in which the customer will receive the products and that time period is missed, the customer could argue that it’s a breach of your contract and could stall their payment. 

Learn how the supply chain can affect cash flow.

RSD Can Help You Collect and Strengthen Your Risk Management System

Has your customer become a debtor?

If you’re having trouble being paid, a knowledgeable and professional debt collector in Michigan can help! 

Ross, Stuart & Dawson can make contact with your debtor and remind them of their promise of payment. Angry people don’t write checks, which is why RSD uses a kind approach to collection.

These supply chain hiccups are predicted to continue throughout 2022, so you may want to strengthen your credit risk management system. RSD can work with you to find gaps and weaknesses in your system and provide solutions.

Contact RSD today for debt collection in Michigan!

Search for a Certified Commercial Collection Agency

Have a debt you need recovered?

Wondering how to find the best agency quickly?

Searching for a commercial collection agency that’s been deemed a “certified agency” by the Commercial Law League of America (CLLA) is a good place to start. According to the CLLA, being a certified agency means the agency has been proven to “adhere to relevant regulations in the collection of commercial debt; use generally accepted accounting practices – and adhere to standards to protect and safeguard their clients’ funds.” 

Any debt collection agency can apply to become a certified agency but must undergo a rigorous application screening to prove they meet the CLLA’s financial standards. Certified agencies are considered industry excellence and are endorsed by the International Association of Commercial Collectors (IACC).

Learn why you should use a certified agency.

We’re a Certified Commercial Collection Agency!

There are only 26 CLLA certified agencies worldwide, and RSD is one of them! When you work with RSD, you can feel at ease knowing we’ve undergone a thorough examination to be considered an industry expert. Think you have a tough debt to collect? We’ve collected every type of debt imaginable, both domestic and international. If we can’t collect your debt, we don’t get paid.

Total client satisfaction is everything to us. We aim to establish and maintain a relationship of trust and reliability with your company. See our reviews!

If you’re ready to start collecting your debt with the only certified agency in Michigan, contact us today!