Is your customer refusing to pay?
Are they claiming the invoice is incorrect?
Organizations can be stopped in their tracks by customers disputing charges. Can a customer just dispute a charge and not pay? What happens next? How can you to make sure you can collect on an invoice and handle invoice disputes?
Set The Expectations for an Invoice Dispute
You can set the tone for the call by setting up proper expectations. Don’t give in to their delay tactics. Offer to investigate their dispute but make it clear that you don’t tolerate disputes made after the payment due date. To research the dispute, tell them that their payment must be processed first. Then, if their dispute is valid, their payment can be credited back to them. Remind them that in the future, if they have a dispute, they must notify you before the payment due date. This scenario assures that your payment won’t be delayed and that customers can’t use delay tactics, by putting the responsibility of communicating a problem on the customer.
Learn more about invoice disputes.
Leave Your Struggles to RSD – A Debt Collection Agency in Michigan
If you’re having trouble being paid, a kind and professional debt collection agency in Michigan can help!
Ross, Stuart & Dawson can help identify the gaps and weaknesses in your credit risk management system and help you implement the right credit tools, procedures, and improvements that will fulfill your credit risk and debt collection goals.
RSD also utilizes an online portal that makes securely placing a claim, uploading documents, exporting reports, and checking your claim status easy!
Contact us today to begin the collection process!
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