Advantages and Challenges of Calling a Debtor

Is it best to call, text, or email your debtor?

Here is a list of advantages, challenges, and techniques for picking up the phone and calling a debtor:

Advantages

• Immediate Interaction: Phone calls allow for real-time communication, which means you can address problems on the spot.
• Personal Touch: Speaking directly can help build trust, making it easier to negotiate your terms.
• Clarity: Talking on the phone reduces the risk of the debtor misinterpreting.

Challenges

• Unavailability: Debtors may not always be available or willing to take a call.
• Emotional Responses: Direct conversation can sometimes lead to heightened emotions, which can make it harder to find a solution.

Techniques

• Preparation: Before making the call, gather all the information about the debtor’s account you have.
• Active Listening: Pay attention to the debtor’s concerns and financial situation. This shows empathy and helps craft a solution that works for both parties.
• Stay Professional and Patient: Make sure you stay calm and professional, even if the debtor gets upset. Patience and understanding can lead to a more productive conversation.
• Offer Solutions: Be prepared to offer flexible repayment plans or settlements that might make it easier for the debtor to pay you back.

Read about the best practices for contacting debtors in our latest article.

Having Trouble Collecting B2B Debt?

If you’re running into issues communicating with a debtor, a business debt collection agency like RSD can take the reins! To learn more about how the process works, check out the RSD 90-Day Collection Process. To get started with a claim, call (248) 370-8160 or submit a contact form here.