Advantages and Challenges for Emailing a Debtor

Is it best to call, text, or email your debtor?

Here is a list of advantages, challenges, and techniques for typing up an email to a debtor:

Advantages

• Detail-Oriented: Emails allow for more detailed explanations than texts, making them suitable for repayment plans and agreements.
• Record Keeping: Emails provide a clear, dated record of communication, which can be referenced later on.
• Flexibility: Debtors can read and respond to emails at their convenience, which can be less stressful than a phone call.

Challenges

• Delayed Responses: Debtors might take longer to respond to emails compared to texts or phone calls.
• Email Overload: Your email might get lost or go unnoticed if the debtor’s inbox is full.

Techniques

• Structured Approach: Use a clear structure with headings and bullet points to make the email easy to read.
• Include Documentation: Attach relevant documents to support your negotiation.
• Professional Tone: Use a formal and respectful tone throughout the email. Avoid using jargon that the debtor might not understand.

Read about the best practices for contacting debtors in our latest article.

Having Trouble Collecting B2B Debt?

If you’re running into issues communicating with a debtor, a business debt collection agency like RSD can take the reins! To learn more about how the process works, check out the RSD 90-Day Collection Process. To get started with a claim, call (248) 370-8160 or submit a contact form here.

Advantages and Challenges of Calling a Debtor

Is it best to call, text, or email your debtor?

Here is a list of advantages, challenges, and techniques for picking up the phone and calling a debtor:

Advantages

• Immediate Interaction: Phone calls allow for real-time communication, which means you can address problems on the spot.
• Personal Touch: Speaking directly can help build trust, making it easier to negotiate your terms.
• Clarity: Talking on the phone reduces the risk of the debtor misinterpreting.

Challenges

• Unavailability: Debtors may not always be available or willing to take a call.
• Emotional Responses: Direct conversation can sometimes lead to heightened emotions, which can make it harder to find a solution.

Techniques

• Preparation: Before making the call, gather all the information about the debtor’s account you have.
• Active Listening: Pay attention to the debtor’s concerns and financial situation. This shows empathy and helps craft a solution that works for both parties.
• Stay Professional and Patient: Make sure you stay calm and professional, even if the debtor gets upset. Patience and understanding can lead to a more productive conversation.
• Offer Solutions: Be prepared to offer flexible repayment plans or settlements that might make it easier for the debtor to pay you back.

Read about the best practices for contacting debtors in our latest article.

Having Trouble Collecting B2B Debt?

If you’re running into issues communicating with a debtor, a business debt collection agency like RSD can take the reins! To learn more about how the process works, check out the RSD 90-Day Collection Process. To get started with a claim, call (248) 370-8160 or submit a contact form here.