Understanding Why a Client Goes Silent

Has your client gone silent on an invoice?

Silence on an invoice doesn't always mean bad faith. It can reflect a variety of underlying issues, including:

• Cash-flow issues or financial stress on the customer side.
• Invoice discrepancies or disputes, such as incorrect billing, missing line items, or unclear services rendered.
• Neglect, oversight, or poor internal tracking, especially if reminders were not systematically issued.
• Strategic delay or avoidance, including clients stretching payment terms intentionally.

Learn more in our latest article.

Ready to Escalate? We can Help with Commercial Debt Collection

Want to learn more or initiate the commercial debt collection process? RSD is ready to help you recover what’s owed efficiently and professionally. Contact our friendly experts at (248) 370-8160 or by submitting a contact form.

Inside Every Good Credit Policy: Limits, Terms & Consequences

How can you make your credit policy more effective?

A robust credit policy should be put into writing, and clearly spell out:

• Credit limits tailored to each customer’s risk profile and financial health.
• Payment terms, including due dates and incentives (e.g. early-pay discounts or penalties for late payment).
• Consequences for missed payments—such as stopping future orders, applying interest, or going to collections.

What if the policy is vague or missing?

Ambiguous or absent policies lead to these all-too-common pitfalls:

• Clients use inconsistent standards to push back payment, blaming unclear terms.
• Internal teams show favoritism—leading to inconsistent standards and confusion.
• Businesses can’t take swift action on overdue accounts when consequences are not documented. 

Read more in our latest article.

Overwhelmed by the number of debt collection companies?

Let us make the choice easy for you!

RSD is different from other debt collection companies because we offer consultation services to design, refine, and implement your credit policy. Of course, if you’re ready for a third party to step in with a delinquent account, RSD is always on call for you!

Contact our friendly experts at (248) 370-8160 or by submitting a contact form.

Benefits of Written Credit Policies

When was the last time you reviewed your credit policy?

The benefits of a clear credit policy are invaluable to your business. Here are a few of the immediate benefits:

• Unified departments: Everyone—sales, finance, shipping, etc.—follows the same rules.
• Empowered enforcement: AR teams can confidently apply penalties when terms are violated.
• Reduced disputes: Clearly defined expectations help prevent misinterpretations and disagreements.
• Improved efficiency: Staff know exactly how to act—taking out guesswork reduces delays.

Remember to review your credit policy quarterly, and make tweaks to any areas that are lacking results or efficiency.

Read more in our latest article.

Overwhelmed by the number of debt collection companies?

Let us make the choice easy for you!

RSD is different from other debt collection companies because we offer consultation services to design, refine, and implement your credit policy. Of course, if you’re ready for a third party to step in with a delinquent account, RSD is always on call for you!

Contact our friendly experts at (248) 370-8160 or by submitting a contact form.

Why Early Action in Q3 Matters

Do you or your clients usually wait until the end of the year to review receivables?

Waiting until Q4 to resolve receivables issues can severely limit collection options, especially as customers begin tightening their budgets or closing out their fiscal year. Addressing slow-paying accounts in Q3 can help ensure:

• Better cash flow management.
• Fewer write-offs or bad debt adjustments.
• Improved year-end financial reporting.
• Stronger relationships with reliable clients through clearer communication.

How to Identify Risk Early

Here’s what we recommend your clients watch for in their mid-year receivables review:

• Accounts that are 60+ days past due with no recent payment activity
• Customers who frequently delay or dispute invoices
• Clients whose payment behavior has suddenly changed
• Repeated broken payment promises or bounced checks

If they’re seeing any of the above, it’s time to take action.

Learn more in our latest article.

Partner with a Trusted Commercial Collector

At RSD, we specialize in helping B2B clients recover what they’re owed—professionally, respectfully, and efficiently. We provide customized commercial collection strategies that support your business relationships while ensuring outstanding invoices don’t slip through the cracks.

If you have questions or you’re ready to collect, call (248) 370-8160 or submit a contact form here. We look forward to taking the weight of debt collection off your shoulders!

Why Summer is the Season for Strategy

What are the advantages of reviewing receivables mid-year?

Unlike the chaotic year-end push or the busy post-holiday Q1, summer offers a natural lull in many industries. This makes it an ideal window for back-office evaluations—especially for accounts receivable.

Encourage your clients to use this quieter time to:

• Analyze their accounts aging reports
• Re-evaluate credit terms and payment behaviors
• Pinpoint slow-paying or high-risk customers before they become delinquent

A mid-year review gives your clients a proactive advantage, allowing them to reinforce internal collection efforts or escalate accounts to a professional third party (like RSD) while there’s still time to improve outcomes before year-end.

Learn more in our latest article.

Partner with a Trusted Commercial Collector

At RSD, we specialize in helping B2B clients recover what they’re owed—professionally, respectfully, and efficiently. We provide customized commercial collection strategies that support your business relationships while ensuring outstanding invoices don’t slip through the cracks.

If you have questions or you’re ready to collect, call (248) 370-8160 or submit a contact form here. We look forward to taking the weight of debt collection off your shoulders!

Data Analytics and Predictive Tools for Collections

Did you know that predictive tools can help make keeping track of delinquent accounts easier?

Not all delinquent accounts are the same. With data analytics, businesses can move beyond a one-size-fits-all approach. Predictive tools analyze historical data to identify which accounts are more likely to default and which are likely to pay with minimal prompting. This allows businesses to prioritize collection efforts, allocate employees and resources more efficiently, and increase recovery rates.

Predictive modeling can also help identify the most effective communication strategies for different segments of your debtor base, leading to more targeted (and successful) collection campaigns.

Learn more in our latest article.

End the Endless Search for Debt Collection Companies

We know that there are a lot of debt collection companies out there to choose from, so why pick RSD? Our team uses up-to-date technology and a non-hostile collection approach, which means our services are both efficient and empathetic. We’re also CLLA certified! 

To get started, call (248) 370-8160 or submit a contact form here. We look forward to taking the weight of debt collection off your shoulders!

Automation in Collections

Wondering what processes in debt collection can be automated?

Automation is one of the most impactful innovations in modern debt collection. Tools such as automated reminders via email, text, or phone can replace repetitive tasks and ensure consistent follow-up without overwhelming your team. These systems can be tailor-made based on the age of the debt or the client’s behavior, improving timing and effectiveness. Additionally, AI-driven platforms can help identify optimal contact times and channels, increasing the likelihood of reaching a resolution.

Self-service payment portals are another critical component of automation. They allow customers to view balances and settle debts securely without needing to speak to a representative. This not only speeds up collections, but also enhances the customer experience.

Learn more in our latest article.

End the Endless Search for Debt Collection Companies

We know that there are a lot of debt collection companies out there to choose from, so why pick RSD? Our team uses up-to-date technology and a non-hostile collection approach, which means our services are both efficient and empathetic. We’re also CLLA certified! 

To get started, call (248) 370-8160 or submit a contact form here. We look forward to taking the weight of debt collection off your shoulders!